Returns & Exchanges

We understand items can sometimes be subject to manufacturer faults. For this reason, DeBra's has a stringent quality control process during the preparation process of each order to ensure your products are checked and handled with the best possible care. Suppose you have concerns regarding a product you recently purchased from DeBra's. In that case, we strongly advise you to contact us for a detailed assessment by one of our experienced staff members. Items that have been exposed to extreme heat will not be deemed faulty. Go to our Bra care guide for additional information on how to care for your garments.

Please send a photo of the faulty product with the corresponding order number, date of purchase, and your contact details to info@debras.com.au, and one of our staff members will contact you with further instructions. If the product is deemed faulty, we will offer you an alternative product or a full refund using the same method as your original payment. 

You can return a faulty item in person at our Penrith or Gold Coast store or use Australia Post. If you choose to return a defective item to us by mail, it must be returned to the following address and accompanied by your completed Refund & Exchange form. If you have misplaced it, you can retrieve a copy from here Debra's Refund & Exchange Form.

DeBra’s C/- Returns
Shops 4 & 5
235 High Street
PENRITH NSW 2750

Please take extra care when packaging your items to ensure they are well-protected in transit. Some of our products comprise moulds, which can sometimes be damaged in transit if not packaged correctly. We do not take responsibility for damaged items during the return process, and all returned items must be in saleable condition.

Purchasing lingerie online is not always easy. We are not satisfied until our customers are happy. We want you to feel comfortable and pleased with your purchase from us. If your garment is the incorrect size or you dislike the style of your purchase, our Fitting Consultants are here to help. Contact us on live chat, or if you want a personal fitting, you can book your in-store appointment here. For our time-poor customers and those not located near one of our stores, we offer a free and private virtual fitting consultation for your convenience. Go to our Virtual Fitting booking page to select a suitable time for a virtual fitting, or contact one of our Fitting Consultants at +61 2 4722 4477 during business hours to discuss your purchase. Our highly trained Fitting Consultants will provide alternate style and size recommendations based on your feedback. If you would like one of our Fitting Consultants to contact you, you can drop us an email at info@debras.com.au with your preferred contact details.

Should you wish to exchange a product, we will be happy to exchange your purchase from us, provided it is returned in a fully resalable condition. We do NOT exchange or refund worn items. Exchanges should be made within 14 days from the date you receive your order and must be returned with proof of purchase, in its original packaging, undamaged, unworn and with all original tags fixed to the item. If the product is not returned to us in a resalable condition or the garment has signs of wear, we reserve the right to refuse an exchange or refund.

You can return the item(s) in person at our Penrith or Gold Coast stores or use Australia Post. All exchange items returned to us by mail must be returned to the following address and accompanied by your completed Refund & Exchange form. If you have misplaced it, you can retrieve a copy from here DeBra's Refund & Exchange Form.

DeBra’s C/- Returns
Shops 4 & 5
235 High Street
PENRITH NSW 2750

Please take extra care when packaging your items to ensure they are well-protected in transit. Some of our products comprise moulds, which can sometimes be damaged in transit if not packaged correctly. We do not take responsibility for damaged items during the return process, and all returned items must be in saleable condition.

Should you wish to exchange a product you purchased in-store, we will be happy to exchange your purchase, providing it is returned in a fully resalable condition. We will NOT exchange worn items. Exchanges should be made within 14 days from purchase and must be returned with proof of purchase, in its original packaging, undamaged and with all original tags fixed to the item. If the product has not been returned to us in a resalable condition or the garment has signs of wear, we reserve the right to refuse an exchange on the item.

You can return the item(s) in person at our Penrith or Gold Coast stores or use Australia Post. All exchange items returned to us by mail must be returned to the following address and accompanied by your completed Refund & Exchange form. You can retrieve a copy here Debra's Refund & Exchange Form.

DeBra’s C/- Returns
Shops 4 & 5
235 High Street
PENRITH NSW 2750

Please take extra care when packaging your items to ensure they are well-protected in transit. Some of our products comprise moulds, which can sometimes be damaged in transit if they are not packaged correctly. We recommend using tissue paper to protect the moulds whilst in transit. We do not take responsibility for damaged items during the return process, and all returned items must be in saleable condition.

In the unlikely event that you are not completely satisfied with your purchase and would like a refund, you can return it within 14 days of receipt of your order. You have the option of returning the item(s) in person at our Penrith or Gold Coast stores, or you can use Australia Post to return to the following address:

DeBra’s C/- Returns
Shops 4 & 5
235 High Street
PENRITH NSW 2750

We do not charge you a processing or restocking fee for returns; however, you are required to pay for the postage to have the item/s returned to us. Your completed Refund & Exchange Form that was supplied to you must accompany returned items with your order. You can download a copy here DeBra's Refund & Exchange Form.

Returned items must be in a fully resalable condition. Worn items will NOT be accepted. Returns should be made within 14 days from the date you receive your order and must be returned with proof of purchase, in its original packaging, undamaged, unworn and with all original tags fixed to the item. If the product has not been returned to us in a resalable condition or the garment has signs of wear, we reserve the right to refuse a refund.

Upon receipt of your returned order, our Credit Department will assess the garments and process a refund for the value of the item/s (excluding postage) using your original payment method. If the returned item/s are damaged, worn or missing the original tags, our customer service team will contact you to discuss.

Please take extra care when packaging your items to ensure they are well-protected in transit. Some of our products comprise moulds, which can sometimes be damaged in transit if they are not packaged correctly. We do not take responsibility for damaged items during the return process, and all returned items must be in saleable condition.

Please be sure you are happy with your selected items before you purchase. We have a NO refund change of mind policy for all in-store purchases.